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Frequently asked questions
Where are you located?
The office is located at Fernleigh, northern NSW.
How often do you release your Magazine?
Our magazine is a bi-monthly magazine with 6 annual releases.
The first covers January and February,and is released in the first week of a month.
What is the Mentoring Program?
The Equestrian Hub Mentoring Program is for talented & passionate equestrians, who need help to improve their skills to take them to the next level. We aim to encourage and support riders committed to achieving their best, and helping them reach their goals and beyond.
It is intended to help equestrians of all ages and abilities move closer to their dreams, providing motivation to recipients to help them remove any barriers that may be holding them back from achieving their goals.
How is the Mentoring Program helping riders?
Offering the winners the opportunity to be coached by professionals they may not otherwise have access to, offering a selection of Mentors for ongoing support and receiving products and gear all help towards stepping up to the next level, closer to their goals.
The winner will be able to choose a mentor from our mentor program to help guide them on their journey over a 6 month period. They will also receive fortnightly lessons with a local coach of their choice, the opportunity to travel to and meet with and shadow their Mentor for a day, a nutritional assessment from KER, receive a quality saddlepad with the current sponsors logos and various products, saddlery and/or tack as the sponsors may offer. The winner will also receive profile exposure to the Equestrian Hub audience through regular updates we publish. At its core, the prize is customised for the needs of the individual recipient to help improve their skills to take them to the next level.
Who can apply for the Mentoring Program?
The Equestrian Hub Mentorship is for talented & passionate equestrians, 18+ years old of any skill level, who need help to improve their skills to take them to the next level.
Payment Options
We help you get your saddle sooner with more ways to pay!
We offer payment via:
- Bank Transfer
- Major Credit Cards
- PayPal
- Afterpay (up to $2000)
NB. Not all payment options available for Magazine and subscription purchases.
Do you ship internationally?
Yes, we do. Freight charges will be advised on an order by order basis.
How do I track my order?
A shipping confirmation email with tracking details will be sent when your order is dispatched.
You can always contact us to assist you with tracking your item too.
What if I have not received my order within the estimated delivery time or I need to return and item?
Please email info@equestrianhub.com.au or call 0414 760 067 where one of our friendly team can assist you.
How much does shipping cost?
We charge a flat standard shipping rate of $60 on each saddle shipped Australia wide.
Printed magazines are free to ship.
Smaller items purchased with a saddle (ie belts, saddle pads etc) will not incur additional shipping charges, and will be included in the saddle flat fee shipping charge.
Smaller items purchased without a saddle will be charged at a flat fee, depending on the size of the item, and this will added to your purchase at checkout.
Our shipping categories are as below:
Small = $12.95
Medium = $20
Large = $50
If you purchase multiple items without a saddle, you will only ever be charged one amount, which is the highest shipping class in your order ie. 2 x small items + 1 medium item = only 1 x medium shipping cost will be charged.
What is your return address?
MAIL: PO Box 13, Tintenbar NSW 2478
COURIER: C/- Newrybar Produce, 9 Old Pacific Hwy, NSW 2479