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Frequently asked questions

The Saddle Hub primarily sells saddles on consignment.  If you wish us to sell your saddle for you we list, promote, manage enquiries and then receive the money for your saddle, forwarding the money to your bank account once the sale is finalised.  We charge a listing fee and a commission that varies according to the price bracket in which your saddles sits.

People have different theories on the best way to package a saddle. Our preference is to package them into a removalist carton, these are nice and sturdy and the saddle travels well in them. Place some bubble wrap in the bottom, wrap some bubble wrap around the cantle and put the saddle in – pommel down. If your saddle has a cover, put the wrap inside the cover as it helps hold it in place.

Removalist cartons are available from removalists, Bunnings, independent hardware stores or packaging specialists.

Your saddle must come back from the trial in exactly the same condition as it was dispatched, otherwise there is no refund.  For this reason it is necessary for all marks to be recorded on the paperwork you submit to us, as well as supporting images.

We cannot promise to find a new home for your saddle but we do our best to ensure this happens.  We promote the saddles widely and list on websites other than our own. We will keep you updated as often as possible and you we are more than happy to chat to you and provide updates whenever you need.

The office is located at Fernleigh, northern NSW.

You are welcome to put an offer for a lower price and choose to waive the trial period.  The Saddle Hub will contact the owner and advise if they are happy with the price you have offered.

Yes, we are asked to purchase dozens of saddles per week, although this is not what our business aims to achieve. We want to offer a service in matching buyers and sellers that is impartial and only offers the best solution when we are talking to a prospective buyer.

Our magazine is a bi-monthly magazine with 6 annual releases. 

The first covers January and February,and is released in the first week of a month.

The scholarship is for talented & passionate equestrians, who need help to improve their skills to take them to the next level.

It is intended to help equestrians of all ages and abilities move closer to their dreams, providing motivation to recipients to help them remove any barriers that may be holding them back from achieving their goals.

 

Equestrian sports are costly in time and money, the scholarship recipient will receive tuition, products and mentoring to help them achieve that which is outlined in the recipients application.

Open to any age or skill level who meet eligibility requirements.

We help you get your saddle sooner with more ways to pay!

We offer payment via:

  • Bank Transfer
  • Major Credit Cards
  • PayPal
  • Afterpay (up to $2000)
  • Humm (up to $2000)
  • Skye Card

    6 months Interest Free with a Merchant Fee of 1.5% (excl GST)

    12 months Interest Free with a Merchant Fee of 6.5% (excl GST)

    Minimum amount of $250

  • Zip Money
    Zip offer 3 months interest free up to $3000 and 6 months over $3000.

NB. Not all payment options available for Magazine and subscription purchases.

Yes, we do. Freight charges will be advised on an order by order basis.

A shipping confirmation email with tracking details will be sent when your order is dispatched.

You can always contact us to assist you with tracking your item too.

Please email info@equestrianhub.com.au or call 0432 418 833 where one of our friendly team can assist you.

We charge a flat standard shipping rate of $60 on each saddle shipped Australia wide.

Printed magazines are free to ship.

Smaller items purchased with a saddle (ie belts, saddle pads etc) will not incur additional shipping charges, and will be included in the saddle flat fee shipping charge.

Smaller items purchased without a saddle will be charged at a flat fee, depending on the size of the item, and this will added to your purchase at checkout.

Our shipping categories are as below:

Small = $12.95

Medium = $20

Large = $50

If you purchase multiple items without a saddle, you will only ever be charged one amount, which is the highest shipping class in your order ie. 2 x small items + 1 medium item = only 1 x medium shipping cost will be charged.

Didn’t find what you were looking for? Contact us to ask your own question.

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