Buyers Information

Trial Guarantee Period Terms and Conditions

Happy Horse Happy Rider

All saddles sold through The Saddle Hub come with a two week trial to ensure both horse and rider are happy, unless specifically excluded.  To take a saddle on a trial the Purchaser must pay full cost of saddle prior to the saddle being released.

Should the saddle not be suitable, this amount, less freight charges, and merchant services fees, if applicable, will be refunded after a MAXIMUM of a two week trial. The purchaser will be liable for the freight costs of transporting the saddle, as well as return charges if saddle is deemed unsuitable by them, we are happy to organise the return freight for you.  Refunds will only be processed after we have received the saddle back into our care.

Freight is charged at a flat fee of $60 one way, including insurance to anywhere within Australia. It may be necessary, for very remote areas, to organise for your saddle to be shipped to an address or courier depot at a nearby town.

If saddle is deemed unsuitable by the purchaser it must be returned in the same condition as when forwarded to purchaser, this includes but is not limited to: no adjustments, no markings, all of the same mountings. If the saddle has incurred any damage of any kind the Purchaser will forfeit the return guarantee offered during the trial period.

Payment & GST

All transactions will include GST, if applicable, and will be indicated on final invoice.  Shipments from The Saddle Hub must be paid prior to goods being shipped. Payment can be made via bank transfer, credit card, PayPal, Afterpay, Humm, Skye Card or through Zip Money.  All services, with the exception of bank transfer, will incur a 1% non refundable merchant fee.


The Saddle Hub accepts no liability for any damage, loss, expenses, injury, or other damages whatsoever arising either directly or indirectly out of a breach of one or more of the representations, warranties or covenants expressed in this Agreement.

Dispute Resolution

Should any dispute arise out of any aspect of this agreement, the party raising the dispute must notify The Saddle Hub in writing within 14 days of becoming aware of the issue in dispute. In the event that the dispute is not resolved, the Parties agree to participate in a mediation of the dispute, to be mediated by a representative of the Community Justice Centre, prior to commencing any proceedings in any other jurisdiction.

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2 thoughts on “Buyers Information

Tanya Burne

Hi thankyou for your help regarding purchase of Kieffer Sydney i am very happy with it and will be keeping it.
Thankyou again Tanya Burne

May 7, 2017 at 6:26 pm

Fiona Todd

Thank you Tanya – enjoy

May 8, 2017 at 11:46 am
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