Buying From Us

Why Buy from The Saddle Hub?

 

BUY ONLINE SAFELY

Secure payments with no risk of being scammed.

TRIAL FOR 14 DAYS

We want to make sure you and your horse get the right fit and love your new saddle.

NO SURPRISES

Confidence that saddles listed are described accurately and photographed honesty. Don’t pay too much for the saddle advertised and know the model you pay for is the one you get.

PROFESSIONAL SERVICE

Helpful, friendly saddle advice and service from our team before and after your purchase.

MORE WAYS TO PAY

Wide range of payment options to suit your budget and finances getting you in a new saddle sooner.

LOW RISK

We inspect saddles, provide an accurate description and reject any that are not suitable for sale. You won’t receive a saddle with unexpected or undisclosed damage or blemishes, or pay too much for the saddle advertised.

SPOILED FOR CHOICE

Wide selection of saddles with new stock weekly.

 

Happy Horse Happy Rider Guarantee Trial Period Terms and Conditions

All saddles sold through The Saddle Hub come with a two week trial to ensure both horse and rider are happy, unless specifically excluded.  To take a saddle on a trial the Purchaser must pay full cost of saddle prior to the saddle being released.

Should the saddle not be suitable, this amount, less freight charges, and merchant services fees, if applicable, will be refunded after a MAXIMUM of a two week trial. The purchaser will be liable for the freight costs of transporting the saddle, as well as return charges if saddle is deemed unsuitable by them, we are happy to organise the return freight for you.  Refunds will only be processed after we have received the saddle back into our care.

Freight is charged at a flat fee of $60 one way, including insurance to anywhere within Australia. It may be necessary, for very remote areas, to organise for your saddle to be shipped to an address or courier depot at a nearby town.

If saddle is deemed unsuitable by the purchaser it must be returned in the same condition as when forwarded to purchaser, this includes but is not limited to: no adjustments, no markings, all of the same mountings. If the saddle has incurred any damage of any kind the Purchaser will forfeit the return guarantee offered during the trial period.

Payment & GST

All transactions will include GST, if applicable, and will be indicated on final invoice.  Shipments from The Saddle Hub must be paid prior to goods being shipped. Payment can be made via bank transfer, credit card, PayPal, Afterpay, Humm, Skye Card or through Zip Money.  Credit cards and PayPal will incur a non refundable merchant fee.

Disclaimer

The Saddle Hub accepts no liability for any damage, loss, expenses, injury, or other damages whatsoever arising either directly or indirectly out of a breach of one or more of the representations, warranties or covenants expressed in this Agreement.

Dispute Resolution

Should any dispute arise out of any aspect of this agreement, the party raising the dispute must notify The Saddle Hub in writing within 14 days of becoming aware of the issue in dispute. In the event that the dispute is not resolved, the Parties agree to participate in a mediation of the dispute, to be mediated by a representative of the Community Justice Centre, prior to commencing any proceedings in any other jurisdiction.

Haven’t found your perfect saddle? Let out team help match you to one! Please complete the form below:

 

2 thoughts on “Buying From Us

Tanya Burne

Hi thankyou for your help regarding purchase of Kieffer Sydney i am very happy with it and will be keeping it.
Thankyou again Tanya Burne

May 7, 2017 at 6:26 pm

Fiona Todd

Thank you Tanya – enjoy

May 8, 2017 at 11:46 am
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