Privacy Policy
1. Information We Collect
Equestrian Hub collects personal information that you voluntarily provide when you create an account, place an order, subscribe to our newsletter, complete a form, or contact us. This may include your name, email address, phone number, postal address, payment information, and any other details you choose to provide.
We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other usage data. This information is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the personal information we collect to process and fulfil your orders, communicate with you about your account and purchases, send you marketing communications (where you have opted in), improve our website and services, personalise your experience, and comply with our legal obligations.
We may also use aggregated, de-identified data for analytical purposes to understand how our website is used and to improve our products and services. This data cannot be used to identify you personally.
3. Cookies & Tracking
Equestrian Hub uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors are coming from. Cookies are small text files stored on your device that help us recognise you on return visits and remember your preferences.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect the functionality of certain parts of our website. We use Google Analytics and Meta Pixel for traffic analysis and advertising purposes.
4. Third-Party Services
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering marketing communications. These providers include payment processors (Stripe, PayPal, Afterpay, Zip), email marketing platforms, shipping carriers, and analytics services.
These third parties are contractually obligated to use your personal information only for the purposes for which it was shared and to maintain appropriate security measures. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Data Security
Equestrian Hub takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use industry-standard SSL encryption for all data transmitted between your browser and our servers, and we store personal information on secure servers with restricted access.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for keeping your account credentials confidential.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal information held by us. You may also opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
If you believe that we have breached the Australian Privacy Principles or if you wish to make a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are retained for a minimum of seven years in accordance with Australian tax law.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it. If you request deletion of your account, we will remove your personal information from our active databases, though some information may be retained in our backups and archives for a limited period.
8. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Equestrian Hub
Email: info@equestrianhub.com.au
Location: Fernleigh, Northern NSW, Australia
This privacy policy was last updated in April 2026.