Frequently Asked Questions
How does The Saddle Hub work?
The Saddle Hub primarily sells saddles on consignment. If you wish us to sell your saddle for you we list, promote, manage enquiries and then receive the money for your saddle, forwarding the money to your bank account once the sale is finalised. We charge a listing fee and a commission that varies according to the price bracket in which your saddles sits.
How do I package my saddle?
People have different theories on the best way to package a saddle. Our preference is to package them into a removalist carton, these are nice and sturdy and the saddle travels well in them. Place some bubble wrap in the bottom, wrap some bubble wrap around the cantle and put the saddle in – pommel down. If your saddle has a cover, put the wrap inside the cover as it helps hold it in place.
Removalist cartons are available from removalists, Bunnings, independent hardware stores or packaging specialists.
What if my saddle is damaged whilst on trial?
Your saddle must come back from the trial in exactly the same condition as it was dispatched, otherwise there is no refund. For this reason it is necessary for all marks to be recorded on the paperwork you submit to us, as well as supporting images.
What happens if my saddle does not sell?
We cannot promise to find a new home for your saddle but we do our best to ensure this happens. We promote the saddles widely and list on websites other than our own. We will keep you updated as often as possible and you we are more than happy to chat to you and provide updates whenever you need.
Where are you located?
The office is located at Fernleigh, northern NSW.
What if I know the saddle fits and I don’t want a trial period?
You are welcome to put an offer for a lower price and choose to waive the trial period. The Saddle Hub will contact the owner and advise if they are happy with the price you have offered.
Do you only sell on consignment?
Yes, we are asked to purchase dozens of saddles per week, although this is not what our business aims to achieve. We want to offer a service in matching buyers and sellers that is impartial and only offers the best solution when we are talking to a prospective buyer.